Troubleshooting

by | Oct 6, 2012 | Installing Live HTML Publisher |

BROWSE CATDV SUPPORT MANUALS
  • Tomcat needs to have the Java bin directory in its path (in particular, javac.exe) or it will fail to compile JSPs. (Windows only)
  • If you see a “fork is true, ignoring compiler setting” error message ensure that the JDK bin directory is in your path. Open a DOS prompt and ensure that you can type “javac” and get a usage message. If Tomcat is set to start automatically make sure you rebooted the machine after altering the path. (Windows only)
  • Tomcat 5.5 requires Java 1.5. If you are using an older version of Java, please download Tomcat 5.0.28 (or even 4.1.24) instead. Live HTML Publisher does not require newer Tomcat features, so you are safe in using an older version.
  • If you see an error message about the licence file not being found, edit the webapps/catdv/WEB-INF/web.xml file to point to the catdv.properties file in the CatDV Server directory.  You need to restart tomcat for changes to this file to take effect.
  • If you see an error message about your registration code not being valid, ensure that the catdv.properties file contains the correct license key that you were sent and that this license is valid for Live HTML Publisher.
  • Tomcat logs files are placed in the ‘logs’ subdirectory of the Tomcat folder. There are different logs relating to startup of the Tomcat application server itself and operation of particular web applications within it, so you may need to order the files by date and look at several log files before you find the file (or files) that are relevant to your problem.
  • If copying the catdv.war file to the webapp directory doesn’t result in an expanded catdv folder check the Tomcat server.xml config file: check the <Host> tag for the virtual host you are using and make sure unpackWARs and autoDeploy properties are set to true and that appBase and docBase have the correct values. You should also check that the webapp directory is writable by the tomcat user.
  • Visit http://localhost:8080/catdv/serverStats.jsp and check that server statistics are displayed (you may need to change the port depending on your installation) and all have the expected values.