BROWSE CATDV SUPPORT MANUALS
- PRODUCT MANUALS
- CatDV Clients
- CatDV Server
- CatDV Server 7.1 Manual
- CatDV Server 6.x Manual
- Worker Node
- CatDV Worker 5 Manual
- CatDV Worker 6 Manual
- Getting Started
- Configuring the Worker
- Configuring the Worker
- Work Sets and Watch Actions
- File Triggered Tasks
- Pre-Processing
- Importing Media Files
- Automatically keeping catalogs in sync with a disk or folder
- CatDV XML batch files (v1)
- New CatDV XML files (v2)
- Metadata Extraction Rules
- Exporting watch definitions
- Server Triggered Tasks
- Specifying a Root Folder
- Job Definitions
- Variable expressions
- Regular Expressions
- Naming Files
- Transcoding
- Exporting Stills
- Batch operation
- Batch vs individual operations
- Offline workflows: batch import and reanalyse media
- Development mode
- Hints and tips for developing efficient Worker Node scripts
- Command Line Interface
- Configuring the worker via XML
- Support
- Web Client
- Other Products
- Amazon Plug In
- Azure Plug In
- Black Pearl Plug In
- Adobe Premiere Integration
- FCS Import Tool
- Live HTML Publisher
- Installing Live HTML Publisher
- Using Live HTML Publisher
- Introduction
- Installation on Apache Tomcat
- Installation under Oracle OC4J
- Installation on Other Platforms
- Upgrading Live HTML Publisher
- Troubleshooting
- Overview
- Customising JSPs
- CatDV Tag Library
- Displaying Objects and Lists
- Configuring Live HTML Publisher
- Live Capture Plus
- Tricaster Plug-in
- CatDV ADA Archive Additions
- CatDV StorNext Archive Additons
- CATDV TUTORIALS
- Video Tutorials
- Tutorials
- Media Formats
- Ingest
- Transcoding
- Getting Organized
- Getting started with CatDV
- Benefits of CatDV catalogs
- Setting up Custom Metadata
- Ensuring Consistency: Picklists
- Customising Catalog Display
- Customising Event Markers
- Customising Metadata Display
- Verbatim Logging with CatDV
- Customising Clip Previews
- Managing Thumbnails
- Adding OSX colour tags to files using a Worker action
- Consumer Digital Photo Workflow
- The Bulk Edit Tool
- CatDV Pegasus
- Editing and Finishing
- Collaborative Workflow
- Media Delivery
- Archiving
- Technical Topics
- Using the Server Control Panel
- Setting Proxy Paths
- Desktop Streaming Proxies
- Migration to CatDV
- Large Metadata fields
- Printing CatDV Preferences
- CatDV Web Access via a DMZ
- Guidance on Filenames
- Optimizing Tables in MySQL
- Fixing Worker Command Failures
- Guidance on running CatDV Server in a VMware virtual environment
- Resilience & Housekeeping
- Technical Support
- FAQs
- All FAQs
- Catdv on Windows with apple QuickTime
- Server 7 Upgrade Procedure
- Server 7 Web Proxy Path Mappings
- Server 7 Upgrade Procedure
- Adobe Premiere Panel Plug-in Manual Installation Guide
- Removing CatDV Server from OSX
- Auto-starting MySQL on Yosemite
- MySQL Permissions Fix
- MPEG2 Playback Disabled
- Limitations when using CatDV Clients inside Virtual Machines
- CatDV on Yosemite (OSX 10.10)
- Shellshocker bash vulnerability
- Send to Adobe CC 2014 not working
- CatDV and Heartbleed
- Can’t find Quicktime for Java
- XDCAM/AVC playback problems
- CatDV on OSX 10.9 Mavericks
- Dates prior to 1970
- Cache-A “Failed to Get Drive List”
- Proxy Path Searching
- Location of Log Files
- Clip Viewer plays black video
- Worker Tips
- Java Security Issues
- Exporting Logs to Support
- Failed to Get Clips: 500
- Working with AVCHD .mts files
- CatDV on a PowerPC Mac’
- playing RED .r3d files
- Troubleshooting Web Client Proxies
- Worker Repeating Actions
- Unknown Type 49
- Pink and Green Stripes
- Problems with Cache-A
- Third Party Codec Crashes
- Remote Installation
- Slow Database Startup
- CatDV Pro is damaged …
- Client
- Catdv on Windows with apple QuickTime
- MPEG2 Playback Disabled
- Limitations when using CatDV Clients inside Virtual Machines
- CatDV on Yosemite (OSX 10.10)
- Shellshocker bash vulnerability
- Send to Adobe CC 2014 not working
- CatDV and Heartbleed
- Can’t find Quicktime for Java
- XDCAM/AVC playback problems
- CatDV on OSX 10.9 Mavericks
- Dates prior to 1970
- Cache-A “Failed to Get Drive List”
- Proxy Path Searching
- Location of Log Files
- Exporting Logs to Support
- Working with AVCHD .mts files
- CatDV on a PowerPC Mac’
- playing RED .r3d files
- Unknown Type 49
- Pink and Green Stripes
- Problems with Cache-A
- Third Party Codec Crashes
- CatDV Pro is damaged …
- Adobe ExtendScript Toolkit Will Not Install
- Server
- Server 7 Upgrade Procedure
- Server 7 Web Proxy Path Mappings
- Adobe Premiere Panel Plug-in Manual Installation Guide
- Removing CatDV Server from OSX
- Auto-starting MySQL on Yosemite
- MySQL Permissions Fix
- Limitations when using CatDV Clients inside Virtual Machines
- CatDV on Yosemite (OSX 10.10)
- Shellshocker bash vulnerability
- Send to Adobe CC 2014 not working
- CatDV and Heartbleed
- Exporting Logs to Support
- Remote Installation
- Slow Database Startup
- Glacier Vault
- Worker
- Limitations when using CatDV Clients inside Virtual Machines
- CatDV on Yosemite (OSX 10.10)
- Shellshocker bash vulnerability
- Send to Adobe CC 2014 not working
- CatDV and Heartbleed
- Proxy Path Searching
- Location of Log Files
- Worker Tips
- Exporting Logs to Support
- Worker Repeating Actions
- Unknown Type 49
- Problems with Cache-A
- Third Party Codec Crashes
- Worker Backup Plugin
- Web
- Server 7 Upgrade Procedure
- Server 7 Web Proxy Path Mappings
- Limitations when using CatDV Clients inside Virtual Machines
- CatDV on Yosemite (OSX 10.10)
- Shellshocker bash vulnerability
- Send to Adobe CC 2014 not working
- CatDV and Heartbleed
- Exporting Logs to Support
- Failed to Get Clips: 500
- Troubleshooting Web Client Proxies
- Web Proxy Support Page
- All FAQs
FAQs
These pages include the CatDV Frequently Asked Questions list.
Please browse the full list in the tree navigator or search to see if others have had similar issues.
Please also check the download page to make sure you are using the latest available version of CatDV or Live Capture Plus, as all our products are regularly updated with both bug fixes and feature enhancements.
In most cases it is also worth making sure that your system software is up to date, in particular the versions of Java and QuickTime that you are using – see the requirements page for details and to make sure your system is compatible.
Customers who have purchased individual copies of CatDV from the web store are entitled to 30 days’ free technical support by email. Please contact support@squarebox.co.uk if you require support
For users of our networked products we offer an optional annual support agreement. Please contact your reseller for details, and as the first point of contact for any support issues.
When filing reports please provide a detailed description of the error, along with details of your system and which version of CatDV you are using. A log file called “CatDV Error Log” or “CatDV Live Capture Log” is normally written to disk and it would be very helpful if you email us a copy of this file, together with any related files such as batch lists or project files that we need to reproduce your problem.
Use our feedback /contact for (in the footer below) if you would like to provide general feedback or make a feature request, or if you want to subscribe to one of our mailing lists.